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The reliability portal is a private page for one customer. It shows what Observer measured for that customer: the live status of the services in their contract, their service levels month by month, their signed SLA statements, and the incidents that affected them. A customer opens it with an access link you give them.
The reliability portal is available on the Business and Enterprise plans.

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Before you start

  • The status page has the Reliability Center turned on. Open the page in the page builder and turn it on under Identity.
  • The customer exists under Customers and has an SLA contract with at least one line. The portal reads its service levels from the contract and its statements from SLA Ledger.

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What the customer sees

The portal lives at /reliability/portal on the status page’s address (its subdomain or its custom domain). It has five sections.

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Your services

The live status of the check behind each of the customer’s contract lines, one row per SLO, with the service name and the time of the last result (“Last reported …”) in the page’s time zone. The status is the check’s current status, as on the status page.

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Your service levels

Each contract line with its contracted target, the attainment for the month so far, and the last 12 closed months. Month to date is computed with the contract’s own rules. Closed months are shown exactly as stated in the statements delivered to the customer, so the portal never shows a figure for a closed month that differs from the signed statement. A month with no delivered statement has no figure.

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Your statements

Every statement delivered to the customer, with its period, its lowest attainment, and its delivery date or revision. Each statement downloads as PDF, CSV or JSON, and Verify a statement opens the verify page with the statement’s SHA-256 digest filled in. See Integrity for how statements are signed.

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Incidents that affected you

Published incidents from the last 12 months that are marked as affecting this customer, or that target all customers, and that this customer is allowed to see. Each shows when it was published and whether it is resolved, with a link to the incident history and, when one is set, the postmortem. Up to 50 incidents are listed, newest first.

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Notifications

How many addresses from the customer’s organization receive updates from the page. No addresses are shown. Each recipient changes channels or services, or unsubscribes, from the preferences link in any notification they receive. See Status page subscriptions.

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Give a customer access

1

Open the customer

In the console, open Customers, select the customer and open the Contract tab.
2

Create an access link

Under Access links, choose the status page and select Create access link. Only pages with the Reliability Center turned on are listed.
3

Copy the link and send it

The link is shown once. Copy it and send it to the customer yourself: creating a link sends no email. Observer stores only a hash of the link, so it cannot be shown again. Create a new one if it is lost.
Statement emails also carry a fresh access link: the View your statements button in every delivered statement opens the customer’s view. These links appear in the list tagged Statement email.
  • A link looks like https://status.example.com/reliability?access=rca_.... It opens the Reliability Center for that customer, which then shows Open your portal.
  • A link is valid for 90 days. It can be opened as often as needed until it expires or is revoked.
  • Opening a link starts a session in that browser. The session lasts 30 minutes from the last page view or download, and never outlasts the link.
  • Without a session, the portal shows only “Open the access link you were sent to see your portal.” It never names a customer.
  • An expired or revoked link shows that the link is invalid, expired or revoked, and the public Reliability Center below it stays visible.
  • To revoke a link, select Revoke next to it under Access links. The customer loses access through it on their next request. Other links keep working.
  • The list shows each link’s page, creation date, last use, expiry and state (Active, Expired or Revoked).
If the status page itself is protected (password, sign-in, IP allowlist or a token), the customer must pass that protection too. The access link decides which customer’s view is shown; it does not bypass the page’s access settings. See Sign-in protected pages. The portal is never indexed by search engines.